🏢 Client Overview: Newmatic Kitchens
Newmatic Kitchens is a premium global brand that specializes in innovative, high-quality kitchen appliances and equipment. With a strong focus on modern design, functionality, and energy efficiency, Newmatic has become a trusted name for smart kitchens across Singapore, Kenya, Malaysia, and Indonesia. Their product line includes built-in ovens, hobs, hoods, sinks, and accessories designed to enhance everyday cooking experiences.
Despite a strong market presence, Newmatic faced growing operational challenges due to fragmented systems and an improperly implemented ERP setup by a previous service provider. These issues were impacting efficiency, data accuracy, and decision-making across its multinational operations.
To realign and optimize its processes, Newmatic Kitchens partnered with KoderXpert Technologies LLP to take over and reimplement Odoo ERP in a way that reflected the company’s actual business needs.
❓ Challenges Faced
Even though an ERP system was in place, it was not aligned with Newmatic’s complex business structure. Some of the key challenges included:
- Broken Accounting Flows
Core accounting modules were not properly configured, leading to inconsistencies, reconciliation issues, and incorrect financial reports across companies. - Unreliable Inventory Management
Inventory data was not reflecting real-time status, leading to order fulfillment delays and stock mismatches. - Multi-Company Confusion
With operations in 4 countries, access rights and record visibility across companies were mismanaged, causing security risks and operational inefficiencies. - No Approval Mechanism
Critical approval flows for sales, inventory, and finance were missing, exposing the business to risks and uncontrolled operations. - Poor User Access & Security Controls
Users had access beyond their scope, while others lacked the visibility needed for their tasks. - No OTP System or Notifications
Customers and internal teams lacked automated confirmations for order pickup and completion. OTP verification and SMS alerts were absent.
🌟 Goals & Objectives
KoderXpert was brought in to stabilize, standardize, and scale Newmatic's ERP implementation. The key goals were:
- Rebuild and correct the Odoo setup to reflect real-world operations.
- Implement robust accounting practices with multi-currency and multi-company support.
- Enable real-time inventory tracking and warehouse control.
- Introduce approval workflows for sales, inventory, and finance.
- Set up OTP-based verification for order pickups and confirmations.
- Establish clear role-based access and security.
- Improve system usability across global teams.
✅ Solution Provided by KoderXpert
KoderXpert delivered a comprehensive Odoo ERP overhaul, focusing on core operational improvements:
- Fixed and restructured the entire accounting module with proper company separation, journal configurations, and currency management.
- Implemented real-time inventory control, barcode tracking, and warehouse management.
- Integrated multi-company access rules to ensure users only see and manage what they should.
- Created custom approval workflows for:
- Sales orders
- Inventory movements
- Purchase validation
- Accounting approvals
- Developed a custom OTP system for order pickups, including:
- SMS OTP generation and verification
- SMS order confirmation messages to customers
- Integrated SMS gateway setup using a local provider for each country.
- Redesigned user roles and access rights for security, compliance, and ease of use.
📆 Our Implementation Process
1. Audit & Gap Analysis
- Reviewed the broken implementation by the previous vendor.
- Conducted stakeholder interviews to identify pain points.
- Created a corrective action roadmap.
2. System Redesign
- Reconfigured company structure, charts of accounts, and approval rules.
- Designed role-based access controls for all levels.
3. Feature Enhancement
- Added missing core modules and customized workflows.
- Developed OTP system and integrated SMS gateway.
4. Data Cleanup & Migration
- Cleaned and restructured master data.
- Reimported inventory balances and financials with audit trail.
5. User Training & UAT
- Delivered targeted training by department.
- Conducted User Acceptance Testing (UAT) for live workflows.
6. Go-Live & Support
- Monitored go-live across all 4 companies.
- Provided hypercare and stabilization support.
🚀 Key Features Delivered
- Multi-company & multi-currency support
- Role-based access & security matrix
- Approval workflows (sales, inventory, finance)
- OTP verification system for pickups
- SMS order confirmation & delivery alerts
- Clean accounting with audit-compliant reporting
- Real-time inventory with barcode tracking
📊 Results & Impact
- ⏱️ 40% reduction in order processing time with automated approvals & OTP confirmations
- 📊 Accurate and compliant accounting across 4 countries
- 📅 Real-time inventory visibility improved stock planning and reduced stockouts
- 🚪 Improved operational security through access controls and approval workflows
- 🚀 Increased user satisfaction due to improved usability and mobile-ready notifications
🖊️ Client Testimonial
"We were struggling with a broken ERP setup that was costing us time and money. KoderXpert not only fixed everything but transformed our operations completely. From multi-country accounting to OTP order verifications, everything works like a charm now. Truly grateful for their support and expertise."
— Operations Head, Newmatic Kitchens
🔹 Conclusion
By stepping in mid-way through a failed ERP implementation, KoderXpert Technologies helped Newmatic Kitchens regain control, visibility, and operational efficiency across their global business. The redesigned Odoo ERP system now serves as a robust digital backbone—secure, compliant, and scalable for the future.
KoderXpert continues to deliver on its promise:
Transforming Ideas into Digital Excellence.