Client Overview: Renew Tech Mart (Greentek Reman Pvt Ltd)
Renew Tech Mart is an ecommerce platform specializing in refurbished and open-box IT hardware—laptops, desktops, servers, spare parts, networking devices—and related services like rental, e-waste management (ITAD), and corporate enquiries. They serve a wide geography (15,000+ PIN codes across India) and aim to provide quality tech products at lower cost than new equivalents, with rigorous refurbishment processes and strong customer support. (My Website)
Challenges Faced
Fragmented or manual product management: Handling refurbished stock, varying product conditions (fair, good, etc.), multiple categories and brands.
Pricing complexity: Discounting, special offers (corporate bulk, coupons), handling original vs. marked down prices.
Inventory tracking for refurbished / second-hand goods, including grading of condition, spares, returns, and warranty.
Customer interface requirements: Allowing product searches, category-filtering (brand, price, condition), “shop by brand”, “shop by price”; reviews. (My Website)
Operational workflows for corporate enquiries, rentals, e-waste services.
Ensuring secure, smooth checkout & shipping logistics across wide geography, managing policies (shipping, returns).
Need for trust signals: Warranty, product quality assurance, secure shopping.
Scalability: as product range, customer base, and service lines (rental, corporate) expand, need a system that can scale, integrate, and provide good admin dashboards and analytics.
Challenges Faced
- Fragmented or manual product management: Handling refurbished stock, varying product conditions (fair, good, etc.), multiple categories and brands.
- Pricing complexity: Discounting, special offers (corporate bulk, coupons), handling original vs. marked down prices.
- Inventory tracking for refurbished / second-hand goods, including grading of condition, spares, returns, and warranty.
- Customer interface requirements: Allowing product searches, category-filtering (brand, price, condition), “shop by brand”, “shop by price”; reviews. (My Website)
- Operational workflows for corporate enquiries, rentals, e-waste services.
- Ensuring secure, smooth checkout & shipping logistics across wide geography, managing policies (shipping, returns).
- Need for trust signals: Warranty, product quality assurance, secure shopping.
- Scalability: as product range, customer base, and service lines (rental, corporate) expand, need a system that can scale, integrate, and provide good admin dashboards and analytics.
Goals & Objectives
Migrate or build the front-end / eCommerce experience on Odoo to unify all product lines (refurbished, rental, spares) in one system.
Enable detailed product metadata: condition grading, brand, price tiers, discounting (flash deals, corporate deals), filtering and search functionality.
Inventory & stock management in Odoo: track refurbished items, spare parts, condition, availability, returns, warranties.
Order, payment, and shipping workflow fully managed via Odoo – from cart to checkout, to delivery.
Manage customer accounts, reviews/testimonials via site.
Admin dashboards for sales, inventory turnover, returns, warranty claims.
Corporate & business dealings: ability to handle corporate enquiries / bulk orders.
Policy pages, safe & secure shopping messaging, and other trust elements.
Responsive design, performance (page speed, mobile usability).
Goals & Objectives
- Migrate or build the front-end / eCommerce experience on Odoo to unify all product lines (refurbished, rental, spares) in one system.
- Enable detailed product metadata: condition grading, brand, price tiers, discounting (flash deals, corporate deals), filtering and search functionality.
- Inventory & stock management in Odoo: track refurbished items, spare parts, condition, availability, returns, warranties.
- Order, payment, and shipping workflow fully managed via Odoo – from cart to checkout, to delivery.
- Manage customer accounts, reviews/testimonials via site.
- Admin dashboards for sales, inventory turnover, returns, warranty claims.
- Corporate & business dealings: ability to handle corporate enquiries / bulk orders.
- Policy pages, safe & secure shopping messaging, and other trust elements.
- Responsive design, performance (page speed, mobile usability).
Here’s how a typical Odoo-based implementation could deliver for Renew Tech Mart, aligning with the above.
Core Modules & Customizations:
Solution Provided by KoderXpert
Website & eCommerce module
Full product catalog with categories (Laptops, Desktops, Servers, Spare Parts, etc.).
Inventory Management
Stock tracking per item/condition
/spare.
Customer Accounts & Reviews
Ability for user login/signup, order history.
Accounting / Invoicing
Invoice generation for purchases, rental, services.
Security & Trust Features
SSL, secure payments.
Sales & Orders
Checkout process with payment gateways; shipping cost calculation.
Dashboard & Reporting
Sales metrics, inventory turnover, returns rate, warranty claims.
Design & UX
Responsive theme (mobile + desktop), clean layout.
Returns & Warranty
Workflow for returns, spare warranties, refurbishment rework.
CRM / Corporate Enquiry
Lead capture form for corporate / bulk enquiries.
Here’s how a typical Odoo-based implementation could deliver for Renew Tech Mart, aligning with the above.
Core Modules & Customizations:
Solution Provided by KoderXpert
Website & eCommerce module
Full product catalog with categories (Laptops, Desktops, Servers, Spare Parts, etc.).
Product variants: condition grading (“Fair”, “Good”, “Excellent”) or refurbished vs spare.
Inventory Management
Stock tracking per item/condition/spare.
Managing stock levels, and visibility per warehouse.
Customer Accounts & Reviews
Ability for user login/signup, order history.
Reviews/testimonials system.
Accounting / Invoicing
Invoice generation for purchases, rental, services.
Integration of tax, finance flows.
Security & Trust Features
SSL, secure payments.
Privacy policy, terms pages.
Sales & Orders
Checkout process with payment gateways; shipping cost calculation.
Handling orders for rentals, product purchases, e-waste or service offerings.
Dashboard & Reporting
Sales metrics, inventory turnover, returns rate, warranty claims.
Insights on which product categories perform best, pricing effectiveness.
Design & UX
Responsive theme (mobile + desktop), clean layout.
High quality product images, banners.
Returns & Warranty
Workflow for returns, spare warranties, refurbishment rework.
CRM / Corporate Enquiry
Lead capture form for corporate / bulk enquiries.
Our Implementation Process
Step-1
Discovery & Planning
Workshops to understand stock categories, condition grading, pricing rules.
Mapping out user journeys (customer, corporate buyer, admin).
Step-2
Design & Mockups
Website theme selection or custom theming.
Wireframes for home page, product listing, product detail, cart/checkout, corporate enquiry.
Step-3
Odoo Setup & Customization
Set up of standard modules: Website, eCommerce, Inventory, Sales, Accounting.
Custom module(s) for grading/refurbished condition, warranty/return workflows.
Step-4
Data Migration
Importing existing product list, images, stock levels, customer base (if moving from another platform).
Setting up corporate client data, pricing tiers if applicable.
Step-5
Integrations (if needed)
Payment gateways.
Shipping partner integrations (if shipping rates or tracking are to be automated).
Step-6
Testing & QA
Functionality testing: product listings, filters, cart, checkout, payments.
Edge cases: returns, warranty claims, corporate bulk order.
Step-7
Training & Deployment
Training internal staff: managing the backend, adding/refurbishing stock, handling enquiries.
Go-live, monitoring first orders.
Step-8
Post-Launch Support & Optimization
Bug fixes, UX tweaks.
Monitoring analytics, making improvements (e.g. which filters are used, which product categories need better visibility).
Our Implementation Process
Discovery & Planning
- Workshops to understand stock categories, condition grading, pricing rules.
- Mapping out user journeys (customer, corporate buyer, admin).
Design & Mockups
- Website theme selection or custom theming.
- Wireframes for home page, product listing, product detail, cart/checkout, corporate enquiry.
Odoo Setup & Customization
- Set up of standard modules: Website, eCommerce, Inventory, Sales, Accounting.
- Custom module(s) for grading/refurbished condition, warranty/return workflows.
Data Migration
- Importing existing product list, images, stock levels, customer base (if moving from another platform).
- Setting up corporate client data, pricing tiers if applicable.
Integrations (if needed)
- Payment gateways.
- Shipping partner integrations (if shipping rates or tracking are to be automated).
Testing & QA
- Functionality testing: product listings, filters, cart, checkout, payments.
- Edge cases: returns, warranty claims, corporate bulk order.
Training & Deployment
- Training internal staff: managing the backend, adding/refurbishing stock, handling enquiries.
- Go-live, monitoring first orders.
Post-Launch Support & Optimization
- Bug fixes, UX tweaks.
- Monitoring analytics, making improvements (e.g. which filters are used, which product categories need better visibility).
Key Features Delivered
- Refurbished stock listing with clear condition grading.
- Promotional deals / flash sales / trending deals display.
- Corporate enquiry / bulk order form.
-
Secure checkout with payment and shipping
cost estimation. - Customer reviews/testimonials.
- Return & warranty management module.
- Inventory visibility & stock alerts.
- Admin dashboards for sales, inventory, returns.
- Responsive, mobile-friendly site layout and UX.
- Policy pages (Terms, Privacy, Shipping & Returns) and trust badges.
Key Features Delivered
- Refurbished stock listing with clear condition grading.
- Promotional deals / flash sales / trending deals display.
- Corporate enquiry / bulk order form.
-
Secure checkout with payment and shipping
cost estimation. - Customer reviews/testimonials.
- Return & warranty management module.
- Inventory visibility & stock alerts.
- Admin dashboards for sales, inventory, returns.
- Responsive, mobile-friendly site layout and UX.
- Policy pages (Terms, Privacy, Shipping & Returns) and trust badges.
Results & Impact
Reduced order processing time, thanks to unified system.
Increase in average order value due to corporate / bulk orders.
Decrease in refund/return processing times, better handling of warranty claims.
Improved customer satisfaction (better experience in product filtering, condition transparency,
trustworthy policies).
Better inventory control, less overstock or understock, more accurate stock levels.
Clearer visibility for management on which product lines perform best, allowing more strategic
procurement.
Increased repeat business / customer retention via reliable refurbishing and clear communication.
Results & Impact
Reduced order processing time, thanks to unified system.
Increase in average order value due to corporate / bulk orders.
Decrease in refund/return processing times, better handling of warranty claims.
Improved customer satisfaction (better experience in product filtering, condition transparency,
trustworthy policies).
Better inventory control, less overstock or understock, more accurate stock levels.
Clearer visibility for management on which product lines perform best, allowing more strategic
procurement.
Increased repeat business / customer retention via reliable refurbishing and clear communication.
“With the Odoo implementation, Renew Tech Mart was able to unify all of our product lines—refurbished, spares, rentals—and provide a much smoother buying experience. Our inventory is clean, returns and warranties are tracked properly, and our customers love the transparency on condition and pricing. The dashboards have helped us make better procurement decisions.”
Conclusion
By migrating its ecommerce operations to a unified Odoo-platform, Renew Tech Mart has transformed its back-end, customer-facing, and operational workflows. The new site ties together refurbishing, inventory, sales, returns/warranty, and corporate orders into one coherent system. This foundation not only improves current efficiency and customer trust, but also scales better for future expansion—be it more product categories, rentals, or service offerings.
KoderXpert continues to deliver on its promise:
Transforming Ideas into Digital Excellence.
Conclusion
By migrating its ecommerce operations to a unified Odoo-platform, Renew Tech Mart has transformed its back-end, customer-facing, and operational workflows. The new site ties together refurbishing, inventory, sales, returns/warranty, and corporate orders into one coherent system. This foundation not only improves current efficiency and customer trust, but also scales better for future expansion—be it more product categories, rentals, or service offerings.
KoderXpert continues to deliver on its promise:
Transforming Ideas into Digital Excellence.